Your Privacy Is Our Responsibility
This policy provides a full description of how your personal information is collected, used, protected, and controlled at pk9993.
Introduction and Applicability
pk9993 ("we", "our", "platform") places the highest priority on protecting the privacy of all users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how that information is used, with whom it is shared, and how it is kept secure when you visit the pk9993.lat website, register an account, play games, place bets, or use any of our services.
This policy applies to all services of pk9993 — including casino games, sports betting, live casino, slots, and our mobile platform. Before reading this policy, you are also advised to review our Terms and Conditions.
What Information We Collect
pk9993 may collect the following categories of information, which are necessary for the safe and effective operation of the platform.
1.1 Identity Information
During account registration and verification, we collect:
- Full name
- Date of birth (for age verification — confirming 21+)
- National ID or passport number (as part of the KYC process)
- Email address
- Mobile number
- Address (home / division)
1.2 Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
1.3 Gaming Activity Information
To improve your experience, we store:
- Betting history and amounts
- Types of games played and duration
- Win and loss records
- Bonus usage information
- Favourite games and preferences
1.4 Technical and Device Information
Information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session information
- Time and duration of website visits
- Referral source
Purpose of Using Your Information
pk9993 uses your information only for the following legitimate purposes. Your information is not used for any unauthorised purpose.
| Purpose | Description |
|---|---|
| Account Management | Registration, login, identity verification, and ensuring account security. |
| Transaction Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. |
| Customer Support | Resolving your questions and complaints via live chat and email. |
| Security and Fraud Prevention | Detecting suspicious activity, ensuring account security, and preventing unlawful activity. |
| Responsible Gaming | Identifying risky gaming behaviour and providing the necessary support. |
| Service Improvement | Analysing the user experience to improve the platform and add new features. |
| Promotional Communications | Keeping you informed about bonuses, offers, and updates (subject to your consent). |
| Legal Obligations | Complying with applicable laws and regulations and reporting to regulatory authorities. |
Information Sharing and Disclosure
pk9993 does not sell your personal information to third parties. Only the necessary information may be shared in the limited circumstances described below.
3.1 Service Providers
Payment gateways (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), and technology infrastructure providers may receive limited information necessary to deliver their services. These third parties operate under strict confidentiality agreements and may not use your information for any other purpose.
3.2 Legal Requirements
We may be required to disclose information to comply with a court order, a government agency investigation, or a legal obligation. In such circumstances, we will disclose only the information legally required and, where possible, will notify you in advance.
3.3 Fraud Prevention
Limited information may be shared with specialised service providers for anti-money laundering (AML), fraud detection, and age verification purposes. This is essential for protecting the security of all users and maintaining the integrity of the platform.
3.4 What We Do Not Do
- We do not sell your information to advertisers
- We do not transfer information to third-party marketers
- We do not add you to promotional lists without your consent
- We do not share your information with unnecessary third parties
Data Security Measures
pk9993 uses industry-leading security technology to protect your information.
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption, which keeps your information completely hidden from third parties.
Two-Factor Verification
Your account has a Two-Factor Authentication feature that protects against unauthorised access.
Secure Servers
Your information is stored on secure, firewall-protected servers and regular security audits are conducted.
Access Controls
Only authorised staff may view your information for specific purposes, and all access is logged.
Password Hashing
Your password is never stored directly — advanced cryptographic hashing methods are used.
Regular Audits
Regular penetration testing and security audits are conducted to identify security vulnerabilities.
Cookies Policy
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. pk9993 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, security verification, and ensuring the basic functionality of the website. These cannot be disabled.
- Functional Cookies: Remembering your language preferences, gaming settings, and user preferences.
- Analytics Cookies: Monitoring website usage and improving services. This information is collected anonymously.
- Transaction Cookies: Ensuring secure payment processing.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
As a user of pk9993, you have the following rights over your own information.
6.1 Right to Access Information
You may request a complete copy of your stored personal information from us at any time. We will provide it within 30 days of receiving your request.
6.2 Right to Correct Information
If there is any error in your stored information, you may request a correction. Some information can be updated directly in your account settings.
6.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may be retained for a defined period.
6.4 Right to Opt Out of Promotional Communications
You may stop promotional emails or notifications at any time. Contact us via live chat or email us at [email protected].
6.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format, making it easier to transfer to another service.
6.6 Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted, particularly when the accuracy of the information is in dispute.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat support or send an email to [email protected]. We will aim to respond to verified requests within 30 working days of receipt.
Data Retention Period
pk9993 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: All information is retained for as long as the account remains active.
- Transaction Records: In accordance with legal obligations, transaction information may be retained for a defined period after account closure.
- KYC Documents: Identity verification documents are retained to meet legal requirements.
- Gaming Logs: Logs of gaming activity are retained for the purposes of dispute resolution and security.
- Marketing Information: If you withdraw your consent, promotional communication information is deleted without delay.
Protection of Minors
21+ Age Requirement
pk9993 strictly does not provide services to individuals under the age of 21. We do not knowingly collect personal information from minors under any circumstances.
Age verification is mandatory during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all collected information.
If you believe a minor is using our platform, please report it immediately to [email protected].
Policy Changes
pk9993 reserves the right to update this privacy policy from time to time. If any significant changes are made:
- A notice will be displayed in a prominent place on the website.
- Registered users will be notified by email.
- The "Last Updated" date at the top of this page will be changed.
- In the case of significant changes, your consent will be obtained before the new policy takes effect.
If you continue to use the platform after the changes, you will be considered to have agreed to the new policy. If you disagree with any changes to the policy, you have the right to close your account.
Contact & Complaints
Please contact us for any questions, concerns, or complaints regarding this privacy policy.
Get direct assistance in Bengali — any time, any day
[email protected]
We aim to respond to privacy-related requests within 30 business days
Read our other policies for more information